Who we are

Our website address is: https://reptilesrock.net, you can contact our data administrator by e-mail at [email protected] if you have any issues or questions regarding this policy or require any alterations or deletions of your data.

What personal data we collect and why we collect it

Comments / Reviews

When visitors leave comments or product reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you submit any content via our Contact Us form, you will need to provide at least your first name and an e-mail address – this is so that we may respond to your enquiry. The e-mail address will not be stored on our website nor in our database and will only be used for the purposes of replying to your message. After your enquiry is dealt with, your e-mail address will be stored in the e-mail client of whomever responds to your message but will not be used outside of the context of that enquiry and once your enquiry is dealt with, the conversation will be deleted.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics / Marketing

When someone visits reptilesrock.net we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various parts of the site and interactions with the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website.

This site also uses the Facebook Pixel code which measures your activity with the site. We do not have access to any personal information from this and we cannot identify you through this. We will not create any custom audiences from any details you have shared with us and as such Facebook is considered to be the Data Controller and Data Processor. Should you not wish Facebook to use this information to provide you with a customised advertising experience (and thus not share you website visit with them) you can do so at https://www.facebook.com/ads/preferences/


ReptilesRock.net is primarily an E-Commerce website providing reptile related merchandise which is of a printed nature. We use third party providers to create the merchandise and this is ordered on a per customer basis. With this in mind, your details must, by necessity be passed on to these third party companies in order to fulfil your order.

We will store you order details for up to seven years as per United Kingdom tax regulations. The details we store will be your name, address, the items you purchased and the value of your purchase. If you created an account in order to make purchases (or for any other reason) your details will be kept for as long as your account remains active and up to 12 months thereafter. If you request your account (and therefore your data) be deleted, your e-mail address will be deleted but, if you have made a purchase, your invoice details mentioned earlier will only be removed after 7 years.

Our third party fulfillment agencies have their own Privacy Policies which can be viewed at; https://printify.com/privacy-policy/ and https://www.printful.com/policies/privacy respectively.

We also use the services of both PayPal and Stripe to process your payments. No credit card or payment information is received or stored by us, it is all done directly with these payment providers. Stripe’s privacy centre provides links to all relevant information regarding their policies and is available at https://stripe.com/privacy-center/legal. PayPal’s privacy policy will vary depending on the country in which you are registered with PayPal but can be found by logging in to your PayPal account and searching for Privacy Policy.

Who we share your data with

We do not share your data with anyone, except as required by law – and this will require a subpoena / court order.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

As previously mentioned, if you place an order with us, your Name, Address and order details will be held for 7 years for tax reasons. Other data will be kept as long as your account remains active. If you have not used your account for 12 months, details except for those needed for the aforementioned tax reasons will be removed.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments and their e-mail address and IP address may be checked through an automated spam detection service. This is used for fraud prevention and spam protection which degrades our website service.

Your details will also be sent to our third party fulfillment centres as mentioned above if you place an order.

Our contact information

You can get in touch with us to request an export of your personal data by e-mailing [email protected]

Please be aware, you will not have any personal data held by us unless you have left a comment on the website, or have explicitly signed up for an account or placed an order with us.